Return & Refund Policy

Sunshine Shadow Studio

At Sunshine Shadow Studio, every order is carefully prepared, packaged, and sent with a little extra sunshine! We want you to love your happy mail, and we're committed to making things right if something goes wrong.

Returns & Exchanges

Due to the nature of our stickers, journaling cards, and other paper products, we do not accept returns or exchanges for change of mind, accidental purchases, or items that are no longer wanted.

Please review product descriptions, sizes, and quantities carefully before placing your order.

This policy does not affect your rights regarding damaged, defective, or incorrectly supplied products.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery, whenever possible.

Email hello@sunshineshadowstudio.net with:

• Your order number

• A brief description of the issue

• Clear photographs of the damaged or defective item and packaging, if available

We'll review the situation and arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you.

Incorrect Orders

Oops! Even the Sunshine Department can occasionally make a mistake!

If you receive an incorrect product or something is missing from your order, please contact us within 7 days of delivery, whenever possible.

We'll review the issue and arrange to send the correct or missing item, or provide an appropriate refund.

You won't be responsible for additional shipping charges when we've made an error.

Lost or Missing Packages

We carefully package and ship orders using the shipping method selected at checkout.

If your order hasn't arrived by its expected delivery date, please check your tracking information, when available, and contact us at hello@sunshineshadowstudio.net.

We'll help investigate the shipment and determine the appropriate next steps.

If a package is confirmed lost in transit, we'll work with you toward a fair resolution, which may include a replacement or refund.

Delivery delays alone do not automatically qualify an order for a refund, but we'll always do our best to help.

Packages Returned to Sender

If a package is returned because of an incorrect or incomplete shipping address provided at checkout, we'll contact you to discuss reshipping options.

Additional shipping charges may apply when an address error was provided by the customer.

If a package is returned due to an error on our part, we'll correct the issue at no additional cost to you.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Once processed, refunds may take several business days to appear, depending on your bank or payment provider.

Contact Us

Questions or concerns about your order?

We're always happy to help!

Sunshine Shadow Studio
Email: hello@sunshineshadowstudio.net
Website: https://sunshineshadowstudio.net

Thank you for supporting our small business and helping us spread a little sunshine, one happy-mail delivery at a time!

Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws.